Our clients satisfaction is our number one priority.

Please contact us via WhatsApp for more images/videos of the item you are interested in prior to purchasing.

From the date you receive your order, you have a 48 hour window to contact our customer service team to initiate a return for an exchange or store credit.

Items listed on the Club Ena website are sold by private sellers on a consignment basis. As such, Club Ena does not accept returns for refunds on any purchased items. This policy aligns with the consumer-to-consumer sales framework commonly adopted by other reseller platforms within the UK.

Please note that any and all import duties/ taxes are the full responsibility of the client.

Club Ena offers a lifetime authenticity guarantee on all products purchased from our website. Club Ena is an Entrupy backed company and can provide third party certificates upon request.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All items due to be delivered within in the UK are posted with complimentary next day delivery.

International orders will be shipped next day with delivery intended within 5 working days.

Please note that all import duties/taxes are the responsibility of the buyer.

If your order hasn't arrived after 14 days please contact customer support for assistance.

All of our pre-loved items are carefully selected by the buying team at Club Ena, as such, once they are gone - they are gone!

If you have seen something you love then get in touch! We may be able to source the same model for you.